28 days left to respond
Customer Service Operations
HOMELAND SECURITY, DEPARTMENT OFWashington, District of ColumbiaSmall Business Set Aside - Total
Plain-English Summary
The Homeland Security is looking for customer service operations. This is a small business set aside - total contract, meaning only qualifying small businesses can bid. Responses are due in 28 days (September 1, 2026). Work to be performed in Washington, District of Columbia.
Contract Details
- Solicitation #
- CFO_CUST_SVC_OPS
- Type
- Presolicitation
- NAICS Code
- 541611
- PSC Code
- R408
- Posted
- August 4, 2026
- Response Deadline
- September 1, 2026
Agency & Contact
- Department
- HOMELAND SECURITY, DEPARTMENT OF
- Sub-agency
- US IMMIGRATION AND CUSTOMS ENFORCEMENT
- Office
- CHIEF FINANCIAL OFFCER ADMINISTRATIVE SERVICES
- Point of Contact
- Valerie Phillips
- Valerie.Phillips@ice.dhs.gov
Who Should Bid
- Businesses classified under NAICS 541611
- SBA-certified small businesses
- Must be registered in SAM.gov with active status
- Must have relevant past performance or capability statement
- Able to perform work in District of Columbia
Tips for Winning This Contract
- You have time to prepare a thorough response — use it for teaming arrangements or subcontracting
- Small business set-aside means less competition from large primes — your odds are better here
- Contact the contracting officer with questions BEFORE the deadline — they want to help qualified bidders
- Review the full solicitation documents on SAM.gov for detailed requirements
- Check if there's an industry day or Q&A session listed
View Full Solicitation on SAM.gov
Download attachments, full requirements, and submit your response on SAM.gov
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